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Mediation is a voluntary collaborative process in which a pair of trained student mediators facilitate a discussion of differences. The parties are encouraged to resolve their own disagreements.

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The process provides the parties guidance for resolving the misunderstanding, while allowing the mediators an opportunity to make suggestions when unanticipated events or behavior occur.

Mediation settles disputes privately and confidentially, out of the public eye.  Disputants can modify their positions without fear of losing face in front of their friends or co-workers.

It is fast and convenient. Mediations can usually be held within seven days of first contact, before things escalate and become more complicated.

By bringing in neutral mediators from outside, the process takes the Residence Life personnel out of the center and can thus help them maintain credibility and neutrality in the eyes of the other members of the floor or hall.

It focuses on problem solving rather than placing blame.  It gets away from an unproductive battle to prove who is right or wrong.

It is flexible and creative. Because the solutions are tailor made for the particular situation, there is a high likelihood that they will be lived up to and will last.

The process of mutual resolution gives people a place to start for future interactions.

Mediation is educational. The participants learn communication skills and methods to avoid future conflict, so that your job as Residence Life personnel may be easier in the long run.

There is little risk. Agreements are voluntary. In the case of an impasse, all appropriate legal and procedural options, such as the judicial system, are still available.

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A court to determine blame or innocence;

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Personal or relationship counseling;

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A replacement for the University Judicial System; or

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Legal representation